Ticket
Can be used only on a cruise or trip for which it was issued. Passengers have to keep it during the whole trip. If a passenger is unable to present his valid ticket, he will pay the full price according to the price list plus a fine in the amount of the full fare.
By purchasing the ticket, passengers give their consent to the General Transport Conditions.
Cancellation conditions
Sightseeing cruises:
A. For individual passengers (up to 10 persons)
If a ticket is returned at least 1 hour before the trip, the passenger is entitled to obtain the refund of the fare, reduced by 25%. If the passenger misses the 1 hour deadline before the departure of the boat, the fare will not be returned to him.
B. For groups (from 10 persons)
Cancellation charge
- Cancellation 30 - 15 days prior to departure 30% of total fare
- Cancellation 14 - 9 days prior to departure 50% of total fare
- Cancellation 8 - 3 days prior to departure 75% of total fare
- Cancellation within 2 days prior to departure 100% of total fare (no refund)
- No-show 100% of total fare (no refund)
International cruises by hydrofoil:
Cancellation charge
A. For individual passengers (up to 10 persons)
- Cancellation 48 hours prior to departure 50% of total fare
- Cancellation 48 hours and less prior to departure 100% of total fare (no refund)
- No-show 100% of total fare (no refund)
B. For groups (from 10 persons)
Cancellation charge
- Cancellation 30 - 3 days prior to departure 50% of total fare
- Cancellation within 3 days prior to departure 100% of total fare (no refund)
- No-show 100% of total fare (no refund)
Change of number of passengers (reduction of passengers)
- until 3 days prior to departure:
up to 5 persons free of charge
every next person 50% cancellation fee
- within 3 days prior to departure 100% cancellation fee
Cancellation must be in writing. The delivery date is accepted as the cancellation date.
Tickets purchased online are non-refundable, except cases specified in the General Transport Conditions (Vis maior).
Transportation
a/ Luggage: A passenger is entitled to take his luggage without payment if it is easy to carry, if it is not submitted to special regulations and if it can not cause damage or dirt to other passengers, to the vessel or its interior:
- maximum weight 20 kg on a hydrofoil
- maximum weight 25 kg on a sightseeing boat
The passenger has to pay to the carrier €1,- for every kg of overweight.
b/ Bicycles: Admitted only when the vessel is not fully occupied.
c/ Animals: Passenger can take a dog with them for an additional fare € 3,- provided they do not endanger or inconvenience other passengers or staff. Guide dogs free of charge. A dog must wear a muzzle and its lead must be securely fastened all the time. On international lines official regulations governing animals must be fulfilled. SPaP-LOD, JSC reserves the right to refuse transportation of a dog.
Passangers is obliged to report the transport of a dog when booking a cruise.
d/ Passengers with reduced mobility: Passengers with reduced mobility are carried under the same conditions as other passengers. If necessary, special care for people with reduced mobility when entering or leaving the vessel, please inform staff at the travel agency when booking cruises or before buying a ticket.
Wheelchair users: Platforms of SPaP-LOD are suited to barrier-free access to the vessel, but some transitions between the vessel and platforms for passengers in wheelchairs can be difficult. For individual travelers after notifying in advance, we can provide assistance in getting on board the vessel and leaving it.
Safety on board
- Passengers are obliged to respect the instructions and orders of the crew of the vessel, which strives to ensure his safety and the safety of other passengers or the safety and continuity of operation of the vessel.
- The captain is entitled to exclude the transport of persons who are under the influence of alcohol and other drugs or their behavior offends public or can threaten order, property located on board of the vessel or the life and health of passengers and the crew members.
Vis Maior
In the event of timetable alterations due to vis maior (unfavourable water conditions, fog, etc.) we will secure for the passenger:
a/ alternative trasportation
b/ when he does not travel, we return the total fare
Reimbursement of damages caused to the carrier
The passenger who has caused damage to the carrier has to make up for it to full extend.
Liability
The SPaP-LOD has compulsory liability insurance.
All prices include VAT.
The SPaP - LOD, joint-stock company reserves the right to change the prices, terms and programmes, in respect of information not available at the closing time of Ship‘s schedule 2012.